Frequently Asked Questions
Everything you need to know about your CAMILLA AND MARC experience.
What is your return policy for online orders?
We offer returns on all full-price items within 14 days of delivery. Items must be in original condition, unworn, with all tags attached. Please note that sale items are eligible for store credit only, unless marked as final sale.
How long does shipping take and how much does it cost?
We offer complimentary standard shipping on orders over $300. Standard delivery typically takes 3-5 business days, while express shipping takes 1-2 business days. International shipping times vary by location and are calculated at checkout.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. As our silhouettes range from tailored to oversized, we recommend checking the 'Size & Fit' notes on the individual product description for the most accurate guidance.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay and Klarna, as well as PayPal and Apple Pay for a seamless checkout experience.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, orders are processed quickly. We are unable to guarantee changes or cancellations once an order is confirmed. Please contact our Customer Care team immediately if you notice an error in your details.
Are your garments ethically produced?
At CAMILLA AND MARC, we are committed to sustainable business practices and ethical sourcing. We work closely with our global supply chain partners to ensure fair labor conditions and are continuously increasing our use of recycled and eco-friendly fabrics.